Covid-19 Additional Measures (Updated 20/10/21, due to recent increase in cases)
Part of my new Risk Assessment covers Covid-19 amendments. For bookings to go ahead, I need to put in a few caveats, which I need to make you aware of and ask you kindly to adhere to the following recommendations:
Bookings and Cancellations
In the event of a large increase in case numbers or a national lockdown, I want to ensure you that I am taking all necessary safety precautions, to ensure both you as the customer and myself stay safe and well. I would hope that you will keep your booking with me to allow essential work to be carried out on your solid fuel appliance, reducing the risk of a chimney fire or worse.
If, up to the date of your booking, you or if you or your family have Covid-19 symptoms, please reschedule for when you are well or after your isolation period (NB This may be several weeks, due to the current backlog).
At the time of your booking, you shall receive a confirmation text of your appointment, along with a link to my Terms & Conditions and the Covid-19 additional measures.
Be rest assured I have taken NHS training in Infection Prevention & Control, for my implementation and your peace of mind.
On my Arrival
On the date of booking I will meet you at the door wearing my face mask/ covering, disposable gloves and overshoes, keeping at least 2m away. At this point, please let me know of any issues you have/had and confirmation of the location of your Carbon Monoxide alarm. Can I politely ask you to stay in another room and not to enter my workspace, during my entire visit. This is very important and the best precautionary measure.
Work Area Access
To minimise any cross contamination, please move any furniture, to allow an area roughly 2m square in front of your fire/stove. If possible, please open a window or two, to allow free flow of fresh air. Please also remove all nik-naks and items in close proximity to the fire and clear a work area around the fire hearth. This means I won't have to unnecessarily touch objects (even though I shall be gloved at all times).
And please don't forget to empty your ash!!
During the Sweep
You MUST NOT enter the room I am working in and keep clear of any thoroughfare, whilst I am moving my equipment in and out. Although I am wearing an FFP3 respirator, gloves and overshoes, I want to keep you, myself and my other customers 100% safe.
After your Sweep
If you are booked in via my Sweep Buddy App I will issue you with an electronic sweeping certificate, which gets sent to your email address (please also check your junk folder, as the email comes from the App provider and not myself).
If you do not have access to emails, I will issue you with either a certificate of sweeping or written report, detailing key findings, any problems if they exist and a warning notice attached. At this moment in time, I do not require you to sign your certificate.
I will also sanitise any door handles, light switches or socket switches I have touched, on my way out.
Once I have left your property, I carry out a decontamination on any equipment that has been used, including the waterproof base of my hearth sheet and runners (if used), before moving onto the next appointment.
Payment is made at the time of work completion, preferably by card (I will need a 4G signal or your Wifi access for it to operate). I have, for your convenience, a secure iZettle card machine. Most payments will be contactless, due to the latest increase to £100. On some occasions you may have to insert your card (unless you have Apple Pay, Google Pay and Samsung Pay). If you would prefer not to do handle the machine, I can invoice you electronically. Cash payments are accepted, if left in an envelope, which I can sanitise at the end of the day.
Failure to adhere to my additional measures, will make my Public Liability Insurance invalid.
Thank You for your Understanding